FAQ
Clear answers for players, organizers, creators, and partners.
Learn about free player participation, Commissioner Access, 13+ eligibility, league formats, Player Hub records, streaming, and user safety controls.
What does Zentryl do?
Zentryl helps communities create and join competitive gaming leagues, manage schedules and standings, report results, run playoffs, track player records, discover live streams, and stay connected through social and messaging tools.
How old do I need to be to use Zentryl?
You must be at least 13 to create a Zentryl account. If you are under the age of legal majority where you live, you may use Zentryl only with permission from a parent or legal guardian who agrees to the Terms on your behalf.
Are Zentryl leagues free to join?
Yes. The current app supports free-entry leagues only. Players do not pay entry fees, and newly created in-app seasons do not include cash prizes or wagering.
What is Commissioner Access?
Commissioner Access is the hosting plan for creating and operating free-entry leagues. It is currently offered for $4.99 per month in the United States through the Apple App Store or Google Play; the store checkout controls the final localized price and tax. Players do not need a subscription to join and participate.
Can I create public and private leagues?
Yes. Commissioners can make a league publicly discoverable or keep it private for join-code access. Creating a league requires active Commissioner Access.
Which games are supported?
Dynasty mode supports Madden Franchise, EA CFB Dynasty, and NBA 2K Franchise. Team mode also supports Rocket League, Call of Duty, UFC, Mortal Kombat, Boxing, and custom game names.
What can I track in the Player Hub?
The Player Hub shows wins, losses, ties, win percentage, current streak, games played, recent results, league history, and championship history.
Does Zentryl support streaming?
Yes. Users can connect Twitch or YouTube, browse live streams, filter by platform or league membership, and watch up to four streams at once in multiview.
What privacy and moderation controls are available?
Users can make an account private so only friends or people in a shared league can send direct messages. Zentryl also includes blocking, reporting, and notification controls.
Is Zentryl a gambling app?
No. Zentryl supports organized skill-based competition. The current app does not offer betting, wagering, paid-entry leagues, chance-determined winners, or cash prizes for newly created seasons.
How do I contact Zentryl support?
Visit zentrylgaming.com/support or email info@zentrylgaming.com. The support page displays the address immediately and includes a direct email link.
What is the $1,000 Launch League?
The Zentryl Launch League is a separate, free-entry Zentryl-sponsored EA Sports CFB 27 promotion. It is not an in-app paid league. Applications are reviewed through a mix of direct invitations and selection from eligible signups, subject to the promotion's published rules.